Dollar Energy Fund

Payment Counseling

Dollar Energy goes beyond collections and offers payment counseling and case management services that provide an effective bridge between customer service and collections. Years of serving clients in need have made us experts in effectively communicating with people in unfortunate circumstances.

How does it work?

  • We encourage your customers to call to discuss their situation before they get too behind.
  • Your customers call in and are seamlessly connected to our payment counselors.
  • Our payment counselors:
    • use time-tested methods to help your customers realistically assess income to debt
    • create payment plans that keep the money flowing in
    • make referrals to LIHEAP and hardship funds;
    • make referrals to job programs and other social services
    • provide reminder messages and calls to keep customers on the plan

What will payment counseling do for you?

  • Increase recovery of outstanding debt
  • Reduce collection expenses
  • Minimize pressure on your customer service and collections departments
  • Reduce defaults on payment plans
  • Provide better customer relations
  • Provide positive public relations.