How does it work?

• We encourage your customers to call to discuss their situation before they get too behind.
• Your customers call in and are seamlessly connected to our payment counselors.
• Our payment counselors:
• use time-tested methods to help your customers realistically assess income to debt
• create payment plans that keep the money flowing in
• make referrals to LIHEAP and hardship funds;
• make referrals to job programs and other social services
• provide reminder messages and calls to keep customers on the plan

What will payment counseling do for you?

• Increase recovery of outstanding debt
• Reduce collection expenses
• Minimize pressure on your customer service and collections departments
• Reduce defaults on payment plans
• Provide better customer relations
• Provide positive public relations.