Dollar Energy’s communication teams are trained to coach your customers through difficult financial times. We reach the hard-to-reach customers, gather information, verify and re-verify their eligibility for the CAP, and keep eligible customers on the program. Our phone technology lets us integrate seamlessly with your customer service centers so your customers always know they are dealing with your organization. We make ongoing communication and education a part of the program to keep your customers consistent in their payments and to help them reduce their energy consumption.
For up-to-the-minute account reconciliation, Dollar Energy can input customer record information directly into your account management system, or if you prefer, we can provide the information in a separate data transfer. We offer a web-based system called OSCAR (Online System for Customer Assistance Records) that links agencies and utilities to the same system streamlining the entire application process.
Dollar Energy can help you help your customers. Customer Assistance Programs, when managed effectively, can be a sound business decision and the right thing to do. Contact us today to learn more.