Dollar Energy Fund

Careers

Any successful organization knows that the key to its success lies in valuing its most important asset – its employees.

We recognize that the men and women who work for Dollar Energy Fund are caring professionals who have the character, skills and ambition to provide the outstanding service our clients and partners deserve and that we as an organization demand.

We believe in rewarding performance and encouraging career growth. We support employees with training, a great working environment, competitive compensation and a comprehensive benefits package.

Essential Duties and Responsibilities:

  • Liaison between various program stakeholders for effective implementation of the program

  • Review and evaluate vendor and outside contractor activities

  • Travel to customer’s home to assess the need for various weatherization measures

  • Educate customers about the importance of energy conservation

  • Conduct follow-up visits to ensure customer satisfaction, completion, and workmanship

  • Assist with coordination and evaluation of outside contractor activities

  • Prepare and submit all requested program reports on a timely basis

  • Continually look for ways to improve the program

  • Install basic energy efficiency measures such as light bulbs, faucet aerators, and showerheads

Qualifications: The successful candidate will have:

  • Leadership experience and the ability to develop relationships within the community

  • Excellent communication skills, both written and oral

  • Ability to work independently and as part of a team

  • Organizational skills and attention to detail

  • Ability to work flexible hours dependent on customer availability

  • Access to reliable transportation

  • Basic knowledge of construction practices pertaining to home improvement

  • Willingness to travel throughout service territory which may require overnight travel

Work Experience and Education Requirements:

  • High School diploma or equivalent. Ability to obtain certification as a Home Energy Auditor from the Building Performance Institute within 90 days of hire.
Date Posted: 4/22/2010
Summary: The Auditor is responsible for providing home energy assessment services to residents throughout a defined territory. The Auditor will also install basic energy efficiency items, discuss energy efficiency practices with customers, and assess the energy use of a household. The auditor will also review completed weatherization measures of contractors.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Perform day-to-day activities of the program under the supervision of the Assistant Call Center Managers, including:

  • Taking applications over the phone and determining customer eligibility

  • Managing difficult or emotional customer situations

  • Responding promptly to customer needs

  • Soliciting customer feedback to improve service

  • Adhering to program guidelines and procedures

  • Making outbound calls as required per call center contracts

  • Taking inbound calls from customers, assisting customers with questions and resolving problems

  • Maintenance and updating of customer files

  • Data entry and maintenance of customer accounts on the computer systems

  • Documenting contact with customers

  • Processing all program correspondence and mailings

Work Experience and Education Requirementsg:

  • High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience.

  • To perform this job successfully, an individual should have knowledge of Microsoft Windows Systems and Microsoft Office Applications.
Date Posted: 1/29/2010
Summary: This position is responsible for handling customer questions, taking inbound calls, making outbound calls and taking applications over the phone for Dollar Energy’s various programs. Requires an individual who has outstanding customer service skills.

To apply for a position with Dollar Energy Fund, please email your resume to hr@dollarenergy.org. Please include a salary history and your preference for full or part-time employment.

Dollar Energy Fund is an Equal Opportunity Employer.

Dollar Energy Fund is committed to a diverse workplace that embraces the differences of all staff, board members, customers and vendors. Our view of diversity is broad and deep as our respect and appreciation for race, color, age, sexual orientation, disability, gender, religion and national origin is complemented by an appreciation of diversity in thought and the diversity afforded by the richness of one's life experiences.

We understand the value and the importance of our differences and we also understand that it is not enough to just tolerate differences, it is important to embrace them. By building a culture of respect, all people are free to reach their full potential. This is what makes Dollar Energy Fund a dynamic and successful organization.