We recognize that the men and women who work for Dollar Energy Fund are caring professionals who have the character, skills and ambition to provide the outstanding service our clients and partners deserve and that we as an organization demand.

We believe in rewarding performance and encouraging career growth. We support employees with training, a great working environment, competitive compensation and a comprehensive benefits package.

Essential Duties and Responsibilities: include the following. Other duties may be assigned. Perform day-to-day activities of the program under the supervision of the Assistant Call Center Managers, including:   • Taking applications over the phone and determining customer eligibility   • Managing difficult or emotional customer situations   • Responding promptly to customer needs   • Soliciting customer feedback to improve service   • Adhering to program guidelines and procedures   • Making outbound calls as required per call center contracts   • Taking inbound calls from customers, assisting customers with questions and resolving problems   • Maintenance and updating of customer files   • Data entry and maintenance of customer accounts on the computer systems   • Documenting contact with customers   • Processing all program correspondence and mailings Work Experience and Education Requirementsg:   • High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience.   • To perform this job successfully, an individual should have knowledge of Microsoft Windows Systems and Microsoft Office Applications.

Date Posted: 1/29/2010

Summary: This position is responsible for handling customer questions, taking inbound calls, making outbound calls and taking applications over the phone for Dollar Energy’s various programs. Requires an individual who has outstanding customer service skills.

To apply for a position with Dollar Energy Fund, please email your resume to hr@dollarenergy.org. Please include a salary history and your preference for full or part-time employment.

Dollar Energy Fund is an Equal Opportunity Employer.

Dollar Energy Fund is committed to a diverse workplace that embraces the differences of all staff, board members, customers and vendors. Our view of diversity is broad and deep as our respect and appreciation for race, color, age, sexual orientation, disability, gender, religion and national origin is complemented by an appreciation of diversity in thought and the diversity afforded by the richness of one's life experiences.

We understand the value and the importance of our differences and we also understand that it is not enough to just tolerate differences, it is important to embrace them. By building a culture of respect, all people are free to reach their full potential. This is what makes Dollar Energy Fund a dynamic and successful organization.